As a vehicle enters a Delaware Memorial Bridge toll lane, the toll system reads both the number of axles and the vehicle profile.  If a customer is towing a trailer or is operating a large recreational vehicle and enters a dedicated E-ZPass lane, the system may register the transaction at a commercial rate.  To eliminate the potential for a misclassification, the DRBA advises customers to pay the toll manually.  The E-ZPass transponder must be removed before entering the lane and placed in the read proof bag during the transaction.

In addition, all E-ZPass customers should always check their statements to make sure that the charges are accurate and immediately report any discrepancies to their customer service center.