posted on May 28, 2015 13:26
Cape May-Lewes Ferry Earns Coveted 2015 TripAdvisor Certificate of Excellence
4th Consecutive Year Recognized for Superior Customer Service and Satisfaction
CAPE MAY, NJ— Today, Cape May-Lewes Ferry officials proudly announced their fourth consecutive TripAdvisor® Certificate of Excellence Award. The award celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveller reviews on TripAdvisor. Certificate of Excellence winners include accommodations, eateries and attractions located all over the world that have continually delivered a superior customer experience.
“The certificate is a true source of pride for the entire Cape May – Lewes Ferry team and we’d like to thank all of our past guests who took the time to complete a review on TripAdvisor,” said Jennifer Shivers, Customer Service Manager at the Cape May – Lewes Ferry. “We always try to look at situations from the guests’ perspective and the award is a remarkable vote of confidence. What a tremendous honor!”
Whether in marine, food and retail, maintenance or customer service, Cape May – Lewes Ferry team members continue to be tuned into the customers’ needs and laser-focused on their experience. The goal is to exceed the customers’ expectations every day. Shivers noted that because the award is based on guests’ reviews, it’s the ultimate seal of approval and a testament to the caliber of service that guests receive from the Cape May – Lewes Ferry team.
To earn the coveted TripAdvisor® Certificate of Excellence Award, businesses and tourism destinations must maintain an overall customer satisfaction rating greater than 4 on a scale of 1-5. The Ferry service attained a rating of 4.5. When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality, quantity and timeliness of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
One recent ferry traveler offered this review: “Taking the Cape May-Lewes Ferry on our trip to Cape May was the best thing we could have done. It was affordable, fast and we even got to see quite a few dolphins.”
"TripAdvisor is pleased to honor exceptional hospitality businesses that have received consistent praise and recognition by travelers on the site,” said Marc Charron President, TripAdvisor for Business. “By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive increasing hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”
About the Cape May-Lewes Ferry
The Cape May – Lewes Ferry is owned and operated by the Delaware River and Bay Authority, a bi-state governmental agency created by Compact in 1962. The Ferry is open year-round and has carried more than 43 million passengers since its inception on July 1, 1964. In 2014, the ferry service, which connects Victorian Cape May, New Jersey, and historic Lewes, Delaware, transported approximately 275,000 vehicles and nearly 1 million passengers. For schedule, rates and other program information, please visit the ferry’s website at www.CMLF.com, or call toll free, 800-643-3779. Like us on Facebook or follow us on Twitter @CMLFerry.
TripAdvisor® is the world's largest travel site, enabling travelers to plan and book the perfect trip. TripAdvisor offers trusted advice from travelers and a wide variety of travel choices and planning features with seamless links to booking tools that check hundreds of websites to find the best hotel prices. TripAdvisor branded sites make up the largest travel community in the world, reaching 340 million unique monthly visitors, and more than 225 million reviews and opinions covering more than 4.9 million accommodations, restaurants and attractions. The sites operate in 45 countries worldwide. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors.
PDF of Press Release
Certificate of Excellence