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Cape May – Lewes Ferry Adds Customer Service Supervisor
By JSalmon on 04/23/2012:  


Cape May – Lewes Ferry Adds Customer Service Supervisor
Jennifer Shivers of Villas, NJ Selected
(N. Cape May, NJ) Today, Cape May – Lewes Ferry officials announced that Jennifer Shivers of the Villas section of Lower Township, NJ was selected to join the Customer Service Team as a Supervisor. She began her new role earlier this month. Ms. Shivers reports to Customer Service Manager Charisse Rudolph.   
"Ms. Shivers has a gained a tremendous amount of experience with guest services, working in a number of resort hospitality operations that will prove valuable to our ferry passengers,” said Charisse Rudolph, customer service manager for the Cape May – Lewes Ferry. “With Jennifer’s experience, knowledge and energy, the Ferry is fortunate and pleased to have her aboard as a customer service supervisor.” 
As customer service supervisor, Ms. Shivers is responsible for conducting sales and providing customer service, supervision and administration of the ticket, tollbooth and call center operations. She maintains a sales and guest services team capable of carrying out targeted sales and service goals and initiatives by hiring, training, coaching and counseling employees. 
“I appreciate and welcome the opportunity to handle the responsibilities of customer service supervisor at the Ferry," Shivers said. "The Ferry is such a great attraction. I want to make sure that each and every guest has the best possible experience using our ferry service.  It’s a tremendous opportunity.”
Jennifer previously worked in supervisory capacities at the El Coronado Resorts and Cape Resorts Group. With her experience at the Crab House Restaurant, Jennifer has more than twelve (12) years’ experience in the Customer Service Field. 
A 2004 graduate of Atlantic Cape Community College, Ms. Shivers holds an Associate’s degree in Business Administration.
About the Cape May-Lewes Ferry
The Cape May – Lewes Ferry is owned and operated by the Delaware River and Bay Authority, a bi-state governmental agency created by Compact in 1962.  The Ferry is open year-round and has carried more than forty million passengers since its inception on July 1, 1964. In 2011, the ferry service, which connects Victorian Cape May, New Jersey, and historic Lewes, Delaware, transported approximately 275,000 vehicles and nearly 1 million passengers. 

PDF of Press Release

Photo of Ms. Shivers