DRBA Commendations

Commendation or Complaint
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Commendation Procedure

The Delaware River and Bay Authority Police Department is committed to providing the public with professional law enforcement service. We always strive to perform our duties with acceptance, understanding and approval.

If you would like to compliment a Police Department employee for work considered worthy of recognition, please do one of the following:

Mail your compliment to:

Police Administrator Office
Delaware River and Bay Authority Police Department
P.O. Box 71
New Castle, DE 19720


Call us, 24 hours a day, at (302) 571-6342 and ask to speak to a supervisor

Once your compliment has been received, it will be documented and conveyed to the employee and his or her supervisors. A copy of the compliment will also be placed in the employee's personnel record. As you would expect, our employees sincerely appreciate positive feedback from the citizens they serve.

 

Complaint procedure

It is the policy of the Delaware River and Bay Authority Police Department to accept and investigate all complaints or allegations of misconduct on the part of any member or employee. In doing so, the Department will strive to be fair to both the complainant and the employee(s) involved.

Any complaints concerning the conduct of a departmental member or employee may be filed with the Professional Standards Unit. Upon review, a determination is made as to whether the complaint would be more appropriately investigated by the Professional Standards Unit or the employee’s supervisor.

Professional Standards Unit
Delaware River and Bay Authority Police Department
P.O. Box 71
New Castle, DE 19720
 

 The Professional Standards Unit may also be contacted by calling (302) 571-6432. Once your complaint has been received, it will be investigated according to appropriate procedures and you will be notified of the results. You will be notified of the outcome of the investigation and what, if any, action was taken; however, the specific nature of any disciplinary action will not be released. The Police Department encourages the filing of legitimate complaints as a means to hold the Department and its employees accountable to the public.

The public may request annual internal affairs statistical information by sending a written request to PIO Jim Salmon at the following address:

 

 

Mr. James Salmon
Public Information Officer
Delaware River and Bay Authority
P.O. Box 71
New Castle, Delaware 19720