The Delaware River and Bay Authority operates the Delaware Memorial Bridge, the Cape May Lewes Ferry, New Castle (Wilmington, DE) Airport, Delaware Airpark, Civil Air Terminal (Dover), Cape May Airport, and Millville Airport, and ancillary facilities connecting Delaware and New Jersey. As a recipient of federal transportation funding, DRBA is committed to providing equal access to all of its facilities and services and to meeting its obligations under federal nondiscrimination laws, including Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act. The resources below explain those protections and show how to file a complaint if you believe you were treated unfairly.

The DRBA receives federal grant funding from several agencies including the Federal Transit Administration (FTA) and the Federal Aviation Administration (FAA). That grant funding comes with a responsibility: no person may be excluded from, denied the benefits of, or subjected to discrimination in any DRBA service on the basis of race, color, national origin or disability. DRBA answers directly to these federal partners on civil rights matters, and anyone who believes their rights were violated can bring a complaint to DRBA or file directly with the FTA or FAA Office of Civil Rights.

DRBA's Title VI and ADA matters are handled by its Director of Business Operations and Counsel, both based at DRBA's New Castle, Delaware headquarters.

If you believe you were discriminated against by DRBA on the basis of race, color, national origin or disability, you can file a complaint through the hotline, the web form, or by mailing a completed complaint form to DRBA's New Castle office. Complaints must be filed within 180 days of the incident.

Once DRBA receives your complaint, it will review it for completeness and confirm jurisdiction, then send you an acknowledgement letter. DRBA has 30 days to investigate. If more information is needed, you'll have 10 business days to respond to the assigned investigator. If complaints are not received within 15 business days, DRBA may close any claims administratively. At the close of the investigation, you'll receive either a closure letter or a letter of finding explaining the outcome and any resulting action. You have 30 days from that letter to appeal.

Complaints tied to the Cape May-Lewes Ferry can also go directly to the FTA Office of Civil Rights. Complaints tied to any DRBA airport can also go directly to the FAA Office of Civil Rights.

For a fast, direct way to report a concern, DRBA also maintains a 24/7 Complaint Hotline operated by an independent third party, Mitratech, so you can report by phone or web form at any hour.

Phone: 1-844-420-0044
Web form: lighthouse-services.com/drba
Mail: Director of Business Operations or Counsel, DRBA, 2162 New Castle Avenue, New Castle, DE 19720